Charlotte Balinese Parasol

European Orders & Dispatch

All our European orders are lovingly prepared and shipped from our base in Spain.

We process your order within two to three working days. Before shipping, every parasol goes through a careful quality check so it leaves our hands exactly as it should — beautiful, solid, and ready for your space.

For destinations within the EU, delivery is free and all taxes and duties are included at checkout — so there are no unpleasant surprises at your door.

For European countries outside the EU (such as the UK, Switzerland or Norway), local import duties or handling fees may be applied by local authorities and are the responsibility of the recipient.

Shipping from Spain allows us to be closer to our European clients, making delivery smoother, simpler, and more personal for you.

Are they waterproof?

Our parasols are primarily designed to provide shade from the sun, but they can handle an occasional light shower and normal wind conditions.

The Modern Twist collection is made with waterproof fabric, allowing it to withstand rain more easily.

If any parasol becomes wet, we recommend allowing the fabric to dry completely before closing or storing it.

Opening your parasol

Because each parasol is handcrafted in Bali, it may feel a little stiff the first few times you open it. This is completely normal.

Turn the parasol upside down, gently push it towards the ground until it opens fully, then flip it back over and insert it into the base pole, securing it with the peg.

Maintenance

With proper care your parasol will remain beautiful for many years.

Clean the fabric occasionally with mild soap, water and a soft brush or cloth. Many customers also apply a fabric protector such as Scotchgard to help preserve the colours.

Our parasols are handcrafted in Bali using traditional techniques.

For longevity, we recommend closing the parasol during strong winds or storms and storing it in its protective cover when not in use for extended periods.

With proper care, the fabric and structure will maintain their beauty for many years.