Returns & Refunds Policy

Effective Date: June 2021
Last Updated: June 2025

At Baliaric Parasol, every piece is handcrafted individually by artisans in Bali, Indonesia. Each parasol passes through two independent quality control inspections before leaving the workshop and again before dispatch. We take the integrity of every piece seriously, and we stand behind the work.

1. Our Policy

Given the handcrafted, artisanal, and international nature of our products, we do not accept returns or issue refunds except in the circumstances described below. By placing an order, the customer acknowledges the nature of the product — a unique, hand-painted object made in Bali and shipped internationally — and accepts this policy.

This applies to all markets. The artisanal and made-to-order character of our parasols, combined with the logistical complexity of international returns of large items, makes a standard return policy commercially and practically unworkable. We believe our two-stage quality control process is the appropriate guarantee for our customers.

2. Damage or Manufacturing Defect

If your parasol arrives damaged in transit or presents a manufacturing defect, we will review the case and proceed accordingly — including replacement or compensation at our discretion.

To initiate a claim, you must:

1. Photograph the damage before unpacking further
2. Contact us at info@baliaric.ca within 48 hours of delivery
3. Include your order number, a description of the issue, and clear photographs of the damage

Claims submitted after 48 hours, or without photographic evidence, cannot be processed. We review every case individually and respond within 2 business days.

3. Incorrect Item Dispatched

If you receive an item that is materially different from what you ordered, contact us within 48 hours of delivery with your order number and photographs. We will arrange a replacement at no cost to you.

Please note: slight variations in colour, pattern, texture, or fringe arrangement are inherent to the hand-painted, handcrafted nature of our parasols and do not constitute an incorrect item.

4. Non-Covered Circumstances

We are unable to process claims or issue refunds in the following circumstances:

• Change of mind after purchase
• Slight variations in colour, pattern, or texture inherent to handcrafted production
• Damage caused by outdoor use, weather exposure, wind, or failure to follow care instructions
• Non-payment of customs duties or import taxes in the destination country
• Failure to collect the package from the carrier within the required timeframe
• Incorrect shipping address provided at checkout
• Refusal to accept delivery without documented cause
• Claims submitted more than 48 hours after confirmed delivery

5. Undeliverable & Abandoned Shipments

If a shipment is returned to us due to any of the circumstances in Section 4, all return shipping costs, storage fees, and applicable carrier charges are the responsibility of the customer. The order will be re-dispatched upon full settlement of outstanding charges. If charges remain unpaid after 10 calendar days of written notification, the order will be considered abandoned and no refund, replacement, or compensation will be issued.

6. Our Quality Commitment

Every Baliaric parasol undergoes two independent quality control inspections: the first at our Bali workshop before packaging, and the second prior to dispatch from our fulfilment warehouse. This two-stage process is our commitment to ensuring that every parasol that leaves us is in the condition it deserves to arrive in.

We take pride in what we make. If something is not right, we want to know.

7. Contact

For any questions regarding this policy, or to initiate a damage claim, please contact us before taking any further action:
info@baliaric.ca